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| The questions
frequently inquired are written
here. |
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Q. If motor
doesn’t work, is it a trouble? |
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・In case that the
disconnection of cord is confirmed,
it is very dangerous so please make
it repaired immediately.
・ Sometimes carbon brush is worn away,
in that case, please change it as
new one.
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Q. The
power of driver is so weak that it
can’t screw up tightly, is it a trouble? |
・It
may be because torque setting is not
in order, so please check the table
of "Standard of output torque".
・ Sometimes carbon brush is worn away,
in that case, please change it as
new one.
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Q. When should
carbon brush be changed? |
・The
limit of use is up to the slot in
the side of carbon brush.
・To keep high efficiency, do not use
it excessively and if it passes the
slot, please change it as soon as
possible.
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Q. Please let me know how to change carbon brush. |
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・Turn
and remove the cap of carbon brush
whose slot is removed by the minus
driver.
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Q. How is the standard of torque adjustment? |
・Please
refer to the table of ‘Standard of
output torque’ written on the driver
instructions attached at the time
of purchase.
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Q. Where should
we request the repair? |
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・Please ask the agency・selling
agent where you purchased. （As for
the warranty period, you should submit
the warranty letter.）
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Q.
Is it impossible to request directly?
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・After
making the company informed, it depends
on the situation.
・If a customer sends goods to the
company directly due to his condition,
our company charges the fare.
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Q.
From what amount, is it an expensive
repair? |
・It’s
the case that repair fare is over
70％ of the price of new product.
In this case, at first, we make the
customers informed or return goods
to them and if they still want to
repair, we will do it.
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Q. How long
is the period of warranty? |
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・It depends on goods,
so please check the red number on
the attached warranty letter. However,
even though they are in the period
of warranty, the exhausted goods can
be warranted only within 1 year.
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Q. Is the
warranty letter available all over
the world? |
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・It is available only
in Japan.
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Q.
Is there any conditions during the
period of warranty? |
・They
are written on the warranty letter
of the instructions. So please check
the document. And although they are
during the period of warranty, the
followings will be charged.
・troubles from undirected way such
as out of order usage, repair at other
company and conversion, shock.
・troubles or damages from carelessness
in use, unsuitable disassembling,
repair and conversion.
・troubles from oiling to motor or
switch.
・troubles happened after purchase
from falling down or transportation.
・troubles or damages from fire, gas
explosion, earthquake, damage from
storm and flood, the falling of a
thunderbolt, abnormal voltage and
other natural disasters.
・about the things not written on the
warranty letter.
・In case that the letter of the name
of customer, the date of selling,
the name of agency and the official
stamp of the agency is changed .
・It is impossible to issue the warranty
letter again.
※Inquiry: If the contents and reason
of troubles are found, we will let
customers informed.
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Q.
The power of driver is so weak that
it can’t screw up tightly. |
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may be because the torque setting
is not adequate.
Please check it by HP series or refer
to the table of ‘Standard output of
torque’ of the instructions.
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Q. There
is a strange sound from the driver
and sometimes it stops or it doesn’t
work properly. |
It
may be because the carbon brush is
worn away so please change it as new
one.
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Q. Although
I insert cord to the outlet and switch
on, the switch has no light. |
Please change the fuse of power transistor.
※ Sometimes they consider normal work
of power transistor after lighting
as troubles, so please check the working
situations.
・In case the power transistor is broken
down, please repair it.
・In case the driver cord is not good,
please purchase new one.
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| (C) Copyright 2003, HIOS Inc. All Rights Reserved. |
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